It appears that 9mobile subscribers are currently experiencing a significant outage in network service. According to reports, this issue may be related to the recent change in management following 9mobile’s acquisition by LH Telecoms. The new management is speculated to be conducting audits, optimization, and technical reviews of the network, which could be affecting the service.
Some subscribers have expressed surprise at the sudden decline in service quality, particularly as it seems unrelated to the ongoing SIM-NIN linkage issue. Despite efforts to obtain a response from 9mobile’s spokesperson, Chinesie Amanfo, there has been no official statement on the matter. The recent equity investment by LH Telecommunication Limited resulted in a change in control of 9mobile and the appointment of new members to the board of directors.
It’s understandable that customers are concerned about the prolonged outage, especially considering the impact on their ability to use their phones for communication and other essential services. As of now, there is no official communication on when the network issue will be resolved; however, it’s possible that the company is working on improvements under the new management.
If you are a 9mobile subscriber experiencing these issues, it may be best to monitor official communications from 9mobile and await further updates on the situation.
**Title: 9mobile Customers Face Network Downtime Amidst Management Transition**
Recently, 9mobile customers in Nigeria have been grappling with a prolonged network outage, raising concerns about the telecom provider’s operations. Despite 9mobile sending messages to subscribers regarding discrepancies in their SIM-NIN linkages, investigations suggest that the current lack of network signal may not be directly related to this issue.
The situation intensified following 9mobile’s acquisition by LH Telecoms, ushering in a new management team after a period of sluggish growth and challenges. Industry sources speculate that the network downtime could be attributed to the new management’s implementation of audits, optimizations, and technical reviews.
While some subscribers experiencing the network blackout express surprise at the sudden deterioration in service quality, the absence of prior communication on the matter has left many customers feeling perplexed. Reports indicate instances where attempts to make calls result in connections that abruptly fail, exacerbating the frustration among users like Toyin Adebisi and Kayode Olawale.
Data from The Guardian reveals that as of the first quarter, 9mobile’s market share, under the brand name gmobile, stood at 5.32% of Nigeria’s $76 billion telecoms market, with a customer base of approximately 11 million, down from previous years.
Efforts to obtain a response from 9mobile’s spokesperson, Chinesie Amanfo, have been fruitless, as she remains unreachable and unresponsive to inquiries as of now. It’s worth noting that LH Telecommunication Limited’s equity investment in 9mobile, approved by the African Export-Import Bank, triggered a change in control of the company. This change saw the allocation of 95.5% of new shares to the new investor in exchange for fresh capital infusion.
The new investor has appointed seasoned professionals to the board of directors, including Thomas Etuh, Nahim Abe Ibraheem, and Femi Edun, each bringing diversified expertise spanning decades in various industries such as telecommunications, finance, oil trade, and procurement.
As the telecom landscape in Nigeria evolves, customers are left in limbo, awaiting communication on the resolution of the network outage from 9mobile’s management. The uncertainty surrounding the network blackout underscores the importance of effective communication and transparency in ensuring customer satisfaction and trust in telecom service providers.
The ongoing network downtime faced by 9mobile customers underscores the challenges that can arise during transitional periods, especially in the telecommunications sector. While new management endeavors to enhance services, clear and timely communication with customers remains paramount to address concerns and maintain trust within the consumer base. Stay tuned for further updates as the situation unfolds.
