Eko Electricity Distribution Company (EKEDC) has successfully completed the migration to a new, cutting-edge vending platform, fully restoring its services and promising improved customer experience.
The company announced that after a brief transition, the new platform is now operational, providing enhanced convenience and transparency for customers.
Key features include a self-service portal, where users can access account details, track vending history, and monitor consumption patterns.
The platform also boasts an improved complaint tracking system, allowing customers to easily check the status of their issues.
Additionally, it enhances the user experience with better meter data management and a more efficient billing system, while automating workflows to improve service delivery.
EKEDC thanked its customers for their patience during the migration, which took place between 6 p.m. on Friday, October 18, and 6 a.m. on Monday, October 21, 2024. The temporary service downtime was necessary to ensure the smooth upgrade and optimal functioning of the new platform.
Acting Chief Executive Officer, Mrs. Rekhiat Momoh, expressed excitement about the launch, emphasizing the company’s commitment to improving service quality and meeting customer needs.
She described the upgrade as a significant step in EKEDC’s ongoing efforts to transform operations and provide greater value to its customers.
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