FCCPC Ensures Consumer Rights Amid Unistar Prepaid Meter Phase-Out

The Federal Competition and Consumer Protection Commission (FCCPC) has reaffirmed its commitment to consumer protection amid rising concerns over the phase-out of Unistar prepaid meters by Ikeja Electric Plc and other electricity distribution companies.

This initiative follows numerous complaints from consumers who fear they might face financial burdens during the transition. Ikeja Electric recently announced that it would discontinue support for Unistar prepaid meters, which have been in use for over a decade, starting on November 14, 2024. The decision is attributed to necessary technological upgrades and issues with the Token Identifier rollover.

In addressing these consumer concerns, Ondaje Ijagwu, the FCCPC’s Director of Special Duties and Strategic Communication, stated in a Tuesday release, “We are acutely aware of the anxiety among consumers regarding potential costs associated with replacing their meters. Our priority is to ensure that these costs do not fall on consumers during this transition.”

Ijagwu emphasized that the FCCPC’s intervention aims to prevent consumers from being subjected to arbitrary estimated billing practices, a concern heightened by the insufficient communication from distribution companies (DisCos) about the upcoming changes. “We cannot allow consumers to be unfairly charged or placed on estimated billing. This would be a violation of existing regulations,” he added.

To bolster consumer confidence, the FCCPC is actively engaging with key stakeholders, including the Nigerian Electricity Regulatory Commission and the Nigerian Electricity Management Services Agency. “Our discussions will ensure that DisCos take responsibility for replacing phased-out meters without passing additional costs to consumers,” Ijagwu remarked.

Furthermore, the FCCPC plans to enhance consumer education regarding their rights, particularly about metering and billing. “It is essential that consumers are informed about their rights to prevent exploitation during this critical period,” Ijagwu stated.

This initiative aligns with President Bola Tinubu’s “Renewed Hope” agenda, which seeks to guarantee fair treatment and access to essential services for Nigerian consumers. “We will continue to advocate for consumers, ensuring that service providers act in a manner that is transparent and equitable,” he concluded.