In a move aimed at encouraging transparency, improving consumer understanding, and fostering fair competition in the Nigerian telecommunications industry, the Nigerian Communications Commission (NCC) has approved new tariff guidelines for network operators.
The guidelines, which were signed by the Executive Vice-Chairman of the NCC, Aminu Maida, and dated July 29th, 2024, outline a series of regulatory measures designed to empower customers and ensure a more streamlined and accountable telecoms landscape.
One of the key changes introduced by the NCC is the requirement for full disclosure of all tariff components and conditions. Operators are now mandated to ensure that all marketing and promotional materials are clear and comprehensible, allowing subscribers to make informed choices about the services they choose.
“The guidance aims to enhance transparency, improve consumer understanding, and foster fair competition amongst licensees of the commission,” the NCC stated in the document.
Furthermore, the regulator has directed operators to prioritize consumer education and transparency in all their communications, ensuring that subscribers are fully aware of the available tariff plans, bundles, and promotions.
Another significant aspect of the new guidelines is the limit on the number of tariffs and bundles that each mobile network operator can offer. The NCC has capped the number of tariffs at seven and the number of bundles at 100 per operator, with the aim of simplifying the offerings and making it easier for customers to navigate the market.
The NCC has also taken a firm stance on bonus-led tariff plans, stating that all promotional elements must be removed from the core tariff plans and offered as standalone promotions, subject to the regulator’s prior approval. Operators are expected to educate and migrate all subscribers to the simplified tariff plans by December 3rd, 2024.
To further empower consumers, the NCC has made it mandatory for add-on subscriptions to be optional, allowing subscribers to purchase any add-ons of their choice while remaining on their existing tariff plan or bundle. The regulator has also emphasized the need for informed consent from subscribers before they can accept any add-ons.
The new guidelines also include provisions for penalties and non-compliance, with the NCC stating that operators must align their offerings within 90 days from the date of issuance. Failure to comply will result in sanctions, including fines, suspension of tariff approvals, or other regulatory actions as set out in the Act and related regulatory instruments.
The introduction of these new tariff guidelines is seen as a significant step towards enhancing the overall customer experience in Nigeria’s telecoms sector. By fostering transparency, simplifying offerings, and empowering subscribers, the NCC aims to create a more consumer-centric environment, where customers can make informed choices and enjoy reliable, high-quality services.
As the industry adjusts to these changes, industry analysts and consumer advocates have welcomed the NCC’s proactive approach, believing that it will ultimately lead to a more efficient, competitive, and customer-oriented telecoms landscape in Nigeria.
