Multiple customers of First Bank Plc have expressed frustration on social media regarding frequent, unauthorized debits from their accounts. The complaints flooded the bank’s Facebook page, with customers sharing their experiences.
Customers reported receiving debit alerts for transactions they didn’t initiate, with amounts ranging from ₦34 to ₦200. Some mentioned seeing “MTN: USSD” or “QS” on their transaction history without understanding what these charges were for.
One customer, Udoh Blessing, commented, “I’ve been noticing debit alerts… What’s that for, please? I didn’t recharge via the line, and I keep receiving debit alerts.”
Another customer, Esther Maurice, asked, “What is the meaning of MTN: USSD and so on debit? I’ve been debited more than 10 times this month… It’s becoming unbearable.”
First Bank responded to each complaint, requesting customers to provide their account number, amount, and date to investigate. The bank also offered alternative contact methods, including a complaint portal and phone numbers.
This incident raises concerns about account security and transparency. Customers expect clarity on transactions and protection from unauthorized debits.
First Bank’s prompt response is a positive step, but customers await resolution and assurance that their funds are secure.
For those experiencing similar issues:
1. Contact First Bank through their complaint portal
2. Call FirstContact (0700FIRSTCONTACT, +234 708 062 5000, or +234 2 01448 5500)
3. Monitor account activity closely
Stay informed about banking security and report any suspicious transactions.
